FAQ
How can a depositor apply for a refund online?
An application for online compensation can be submitted by an individual, including one who acted as an individual entrepreneur, who has concluded one or more bank account and (or) bank deposit (deposit) agreements with the bank or in the name of which such an agreement was concluded (hereinafter referred to as the depositor), provided that the depositor:
is a resident of the Republic of Belarus;
has reached the age of sixteen;
is registered in the remote service of JSC NKFO ERIP– an interbank identification system.
The application is processed online and sent to the Agency through the Agency's official website. To do this, you need to go through several stages:
go to the Agency's website – https://www.adc.by / and click “Depositor's application for compensation”;
specify the bank with which the bank account and/or bank deposit agreement was concluded;
complete the authentication procedure through the Interbank Identification System (ISI);
provide consent to the processing of personal data;
to get acquainted with the Agency's documents;
specify the status of the bank deposit or account agreement (individual or individual entrepreneur);
fill out the application form online (specify contact information, select the currency and method of payment of the refund) and click “Send”.
On the next business day after sending the application to the Agency from the email address priem@adc.A notification of the results of its review will be sent to the depositor's email address.
If the application is accepted and processed by the Agency, the notification will indicate the date from which the funds will be sent to the authorized bank for the depositor to receive compensation.”.